We urge you to give serious consideration to the purchase of any telescope, and we are here to help you make an informed decision. We offer our knowledge and expertise to help you select the most appropriate telescope for your situation. We will also help you, after your purchase from our store, should you require assistance with the operation of your telescope.
Our telescope prices here at The Compleat Naturalist are comparable to the lowest prices that we have found on the internet. Because our profit margin on astronomical telescopes is so low, and because it is very difficult to re-sell telescopes as new that have been un-boxed and then returned by the customer, we must have a very strict return policy for telescope sales. In return, we offer you our knowledge and our pledge of friendly, informed service.
In the case of defective astronomical telescopes, Celestron has a two-year limited warranty, and will repair or replace any defective parts. Each telescope has full warranty information included in the box. You will need to communicate directly with the manufacturer to handle warranty claims or repair issues. In some cases we might have replacement parts or telescopes in stock that we can exchange for defective (under warranty) merchandise, so you are welcome to contact us first. This applies only to scopes and accessories that were purchased from us, so please keep your store receipt.
Return Policy: Telescopes may be returned for store credit only, and must be unused and unopened, within 30 days of purchase, and must be accompanied by an original store receipt. All telescope purchases will be assessed a 25% restocking charge if returned. There will be no exceptions to this policy.
** Our Vortex Spotting Scopes are returnable for store credit or refund within 30 days of purchase, as long as the scope is returned in absolutely unused, new condition including all packing. Vortex products have a VIP warranty for the life of the instrument, unlimited.