RETURN POLICY

The Compleat Naturalist is closing (going out of business) at approximately the end of June, 2022. The owner is retiring and the bricks and mortar store is closing after 30 years in the same single location here in Asheville, NC. We will likely continue to ship some items after the store closes, such as hand lenses and plant presses, if we still have a lot of stock.

All sales are final; no returns will be accepted. If you receive an item that is damaged in shipping, please let us know and we will work with you to make it right, but we will likely not be able to replace the item. Email us at info@compleatnaturalist.com.

Shipping

Our standard method of contacting you is by email.  To avoid delays, please make sure to provide a valid email address and check your email during the first 48 hours after placing an order, in case we contact you with questions.  By providing your e-mail address, you will receive tracking information to monitor your order’s progress once it has shipped.  We do not ship outside the United States. Please note: No refunds will be given for any orders that are shipped and indicated by our shipper (USPS or UPS) as “delivered.” We will do our best to help resolve the issue!

HOW TO ORDER:  Online only. You may try ordering by phone, but we can’t always answer.

*Some larger orders or orders that include heavier items may require an additional shipping surcharge. Shipping to Alaska and Hawaii may differ.  We will email you if your shipping charges differ.

Shipping Charges

The following charge is for a single U.S. ground shipment for a single address via UPS Ground or Priority Mail (U.S. Postal Service) to an address in the contiguous 48 US States.  If you require expedited shipping, please call us at 1-800-678-5430.   **UPS Shipments require a physical address.  Orders will be shipped by either UPS or USPS at our discretion.

We shop around to find the best shipping rates possible in order to keep our costs down and pass the savings on to you.  We will reduce your shipping charge if possible.

Order Total   –   Shipping Charge*

$0.00 to $19.99    –    $7.95
$20.00 to $39.99    –    $8.95
$40.00 to $59.99   –    $9.95
$60.00 to $79.99    –    $10.95
$80.00 to $99.99    –    $11.95
Over $100.00    –    $13.95

* Shipping charges are not refundable.  If your order is returned as non-deliverable and you request it to be re-shipped, additional shipping charges will apply.